ASK KEN - EP. 21:
Should I Pay Attention to Hardwood Warranties?
Ken's Quick Answer:
"The “hard” truth about hardwood warranties are that they’re long and complicated. Basically, they’re not worth paying attention too!"
Ken's In-Depth Answer:
"I’ve talked a little bit about the realities of flooring warranties in the past. I’ve even said ‘don’t pay any attention to warranties.’
That’s also true for wood. All wood scratches, scuffs, gouges, and dents. Period. You walk on it, you abuse it. I don’t care what the finish is—that’s just what happens. Run the other way when people come at you with 99-year guarantees.
I want to show you a document I found the other day that I think will help explain. It has specific guidance from the National Wood Flooring Association, who are real experts when it comes to wood floors. (Warning: It’s a mouthful!)
'What is not covered by warranties? Splits, cracks, grain raising, checking, buckling, cupping, crowning, edge fracturing, splintering, or chipping that occurs during or after the floor has been installed and is a result of abuse, misuse, improper maintenance, or improper care.'
That’s a lot to be afraid of.
There’s another sentence that’s even more important. 'Exposure to excessive moisture, or improper environmental conditions, that is either low or high humidity, are not covered by these warranties. The use of a humidifier or dehumidifier may be necessary to maintain the proper humidity level of between 35% and 55%.'
These stipulations aren’t just for some wood floors. They’re for ALL wood floors. Humidity and temperature are key. Wood is always going to expand and contract, and if you’re dealing with fluctuating humidity ranges, you’re going to potentially have problems with your wood floor. (And those problems are not due to the manufacturer or the installer.)
That’s the “hard” truth of hardwood floors. If you need any help selecting enginered or solid hardwood for your home, don't hesitate to give us a call at 401-214-0285."