Choose a Flooring Retailer Who Will Act as Your Fiduciary
Ken's Quick Answer:
At Island Carpet, we take a fiduciary approach to flooring. For instance, if there's a way to save your existing carpet, we'll tell you. In the past, we've saved certain customers hundreds or thousands of dollars by removing a pesky stain or seaming in a piece of carpet from your closet.
Ken's In-Depth Answer:
I want to share with you a favorite word of mine: Fiduciary.
Many of you might already know what a fiduciary means. Generally, it's a broker or a banker who is employed to handle your money. By law, your fiduciary pledges to make decisions strictly in your best interest, rather than his/her own best interest.
I think that's a powerful principle. Let's give a few flooring-related examples.
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If I see there's nothing wrong with your carpet when I go out and measure your room, I'm probably going to recommend to you that you keep the carpet that's already down.
If your existing carpet has a stain, I'll give you a bottle of our best carpet cleaner. Or, if there's a way to take a piece of carpet out of your closet to patch up the problem area, I'll be happy to recommend that too.
I'm genuinely concerned about what's going to be in your best interest—not just making money for Island Carpet Tile & Hardwoods. Make sure you choose a flooring retailer who likewise takes a fiduciary approach to your floor.
If have any questions about your current floor, don't hesitate to give us a call at 401-214-0285 or visit our showroom. We serve customers throughout Rhode Island and southeastern New England, including Newport, Middletown, Jamestown, Portsmouth, Bristol and more.
About Ken: Ken Fain is the co-owner of Island Carpet in Middletown, RI and a floorcovering veteran of more than 40 years. His popular 'Ask Ken' video series answers common flooring questions on a variety of topics. It has reached thousands of viewers on both YouTube and Facebook.