Ken's Quick Answer:
"Don't worry. If you have a looped carpet, this can be a common occurrence and is easily solved with a pair of nail scissors."
Ken's In-Depth Answer:
"It's never nice seeing those nasty pulls or sprouts in a carpet! People think that it may be a defective product. But chances are, it's not defective—they simply have a looped carpet.
First, I want to preface this by saying that not everyone should choose a looped carpet for their home. For instance, one of the first things I ask customers is 'do you have cats?' Cats love to scratch. The latex and the backing will only hold the loops in so much and your pet can easily pull it out.
Ok, so you have a carpet snag. What do you do about it? The most important thing is that you don't ignore it and you don't vacuum over it—these are things that can do more damage. If a beater bar from a vacuum grabs the sprout and pulls it, you could produce a zipper. (A zipper is a visible line down the carpet.)
What you want to do (which I explain in the video above) is separate the loops and cut out the problem at its root. So get your fingers in there and get down to the backing of the carpet. Once the loops are pushed aside, grab a pair of nail scissors and snip the loop right at its base. If you do it well, you'll be able to run your fingers over the carpet and no longer be able to notice the problem.
If you think you have a more significant carpet issue, don't hesitate to give us a call at 401-214-0285. We'll be happy to help you out. One way or another, these things happen and can be solved. Don't think that your carpet is ruined!"