Ken's Video Answers
Ken Fain, owner of Island Carpet, answers some common customer questions. Video and written responses are included.
I ordered natural stone, but it looks different than it did in the store! How do I know what stone looks like before I buy it?
If you're shopping for stone, you have to know about the non-WYSIWYG principle: What you see is NOT what...
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I want carpet but am worried about stains. What carpet offers the greatest stain protection, and why?
My favorite stain-protection system is solution-dyed fiber. If you're concerned about the stains that kids and pets make...
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Why does hardwood change color? Is there any way to stop this from happening?
"Unfortunately, no wood is safe. If you want to reduce the amount of color change...
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With more and more wood-look products available, why should I choose hardwood or LVT for my home?
If you're concerned by little scruffs and scratches on your floor, go with LVT. If you don't care about those little...
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Can vacuum cleaners damage my carpet?
If you have a looped carpet that's woven, and not tufted, beater bars in vacuums can pull the fiber apart...
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I have a carpet snag/sprout. Is my carpet defective? Can it be fixed?
Don't worry. If you have a looped carpet, this can be a common occurence and is easily solved with...
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Will PetProtect or STAINMASTER carpet really help prevent stains?
We love our dogs. We love our cats. What we don't love is smelly, permanent stains in our new carpet...
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Wool vs. synthetic carpet: Why choose wool?
There are many benefits to wool carpets, including that they are durarable, a fire retardant, and environmentally...
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Are stair carpets safer for my dog?
Stair carpeting can make stairs less slippery and reduce injury risk for dogs, children and older people. It also helps...
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Custom sized area rugs: What are my options?
Choosing broadloom carpet instead of pre-cut area rugs allows you to pick a product that fits the way you live. That means you can choose your size, choose your color...
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Why are flooring transitions important?
Without transitions, you're gonna trip and your floor covering is not going to wear properly. It can make the difference between a job...
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Is waterproof flooring just a myth?
With most LVP/LVT products, it's true water won't harm the product. But there's more to consider here, including possible mold...
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What do I have to do before I can install a hard surface floor?
Remember: Your floor should be firm and flat before you install a rigid hard surface product...
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How do I treat carpet stains without damaging my carpet?
There's so many things that you should not do when you get a spot or a stain on your carpet. Here's what you should do. In the first place, blot. Don't scrub. Don't rub...
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How do I select the right tile for my bathroom?
Typically, in the bathroom you want to select a tile for the wall, a tile for the shower, one for the floor, and you may even have a backsplash or put tile on the shower ceiling. Obviously, that's a lot of decisions to make...
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Should I care about my floor's warranties?
Many of my clients will ask me: "what is the warranty on this flooring product?" Well, I look them straight in the eye and explain that most of the warranties in our business are not worth...
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