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401-214-0285

Is it OK to Buy Tile Online? Yes, But Consider 2 Things

 

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Ken's Quick Answer:

Buying tile online requires a little proactive skepticism, but you should be fine as long as you keep two things in mind. 1.) Get sample first to verify that the product is the same quality as what it appears to be online. 2.) Be sure that you have the ability (and muscle) to accept a tile delivery to your home.

But do keep in mind: We have thousands of exciting ceramic, porcelain, stone, and glass tiles in our showroom which we can easily order and receive and, if you wish, beautifully install.

 

Ken's In-Depth Answer:

Every once in a while, somebody comes in and they show me something that they have seen on the internet. They'll often ask, "do you have something like this?"

Most often it is a type of tile. And yes, it is okay to order something online as long as you take a couple of precautions.

First, ask for a sample. Consider ordering a single box if you are going to order a larger quantity. That box will allow you to see the degree of variation in the product. Either way, you want to make sure you see what you want to buy (in real life!) before you put too much of your money out.

pile of black and white tile with cardboard box in background

Second, if you are ordering a large quantity to your house, make sure you can actually get it off the truck and handle the shipment.

Get a sample, make sure it looks in real life like it does in the photo. And make sure you can handle the delivery.

After that, you have done your due dilligence. We'd rather see you happy than try to make a sale of a product that we might not have in the showroom. That is part of the way we like to take care of our customers.

If you have any questions about buying a tile you found online (or if you need help selecting tile in our showroom), give us a call at 401-214-0285 or visit our showroom. We serve customers throughout Rhode Island and southeastern New England, including Newport, Middletown, Jamestown, Portsmouth, Bristol and more.


Ken Fain smiling and wearing a green and yellow collared shirt


About Ken: Ken Fain is the co-owner of Island Carpet in Middletown, RI and a floorcovering veteran of more than 40 years. His popular 'Ask Ken' video series answers common flooring questions on a variety of topics. It has reached thousands of viewers on both YouTube and Facebook.

 

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